In the simplest terms, fundraising is a meeting of needs. However, it’s more than a transaction between donor and fundraiser: it’s building a community of people with similar interests and goals. An essential part of creating a healthy community is getting to know those who are part of it.
As fundraisers, knowing your donors translates into understanding their individual stories, interests, and needs and seeing how you can help fulfill them. These skills—the ability to connect with donors, understand them, and inspire them to act (either by giving or volunteering)—are embedded in everyday fundraising work and are finely interwoven with emotional intelligence.