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Michael Furlong

Michael Furlong is a Strategic Information Services Consultant at Campbell & Company. Michael’s areas of expertise include information services and data management.

For the past few months, it’s been tougher to get ahold of Goodwill organizations, Salvation Army branches, and other nonprofits with resale shops. While it’s not uncommon for one organization to go radio silent during a busy period, seeing so many organizations in such a specific area all go quiet at once was a surprise.

As it turns out, they’ve all had their hands full because of one person: Marie Kondo.

Marie Kondo’s Netflix show Tidying Up launched in January and inspired a tidal wave of decluttering, leaving resale shops filled with things that don’t spark joy. Given that Tidying Up speaks to so many people, we wondered if its lessons could be applied to another place notorious for clutter—nonprofit organizations’ donor databases.

Strategic Information Services, Blog

Maybe your organization needs reports, but doesn’t know how to generate them efficiently. Or perhaps your organization already generates reports, but isn’t using them effectively. If you fall into either bucket, we hope this post might be helpful to your work.

Relationship Management Reports and the metrics they represent can tell you whether or not your efforts are advancing your institution’s mission and vision. Yet, of the institutions we surveyed during a recent Campbell & Company webinar, over 90% were dissatisfied with their organization’s relationship management reporting capabilities. 

Strategic Information Services